Privacy Policy

1. Introduction

MetroPaws Wellness Club Philippines, Inc. ("MetroPaws," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the app includes:

• Personal Information: Name, email address, phone number, address, and account credentials
• Pet Information: Pet name, breed, age, weight, medical history, and vaccination records
• Usage Data: How you interact with our app, including pages visited, features used, and service deployments
• Device Information: Device type, operating system, IP address, and unique identifiers
• Location Data: General location data for service provider identification (if permitted)

3. How We Use Your Information

We use the information we collect to:

• Create and manage your membership account
• Display your pet's QR ID and membership status
• Track and manage your pet services and sessions
• Store and verify vaccination records
• Communicate with you about your membership, services, and updates
• Send password reset and account security notifications
• Improve and optimize our app and services
• Comply with legal obligations and prevent fraud

4. Data Security

MetroPaws implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encrypted data transmission (HTTPS)
• Secure password hashing for authentication
• Restricted database access for authorized personnel only
• Regular security assessments and updates

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Partner Clinics: Only the information necessary for service delivery (pet records, vaccination status, remaining sessions)
• Service Providers: Third-party vendors who assist us in app operations (hosting, email, analytics)
• Legal Requirements: When required by law or to protect our legal rights

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for data processing at any time
• Contact us regarding privacy concerns

7. Cookies and Tracking

Our app uses cookies and similar tracking technologies to maintain your login session and improve your experience. You can control cookie preferences through your device settings. Disabling cookies may affect some app functionality.

8. Retention of Data

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. Some data may be retained for legal, tax, or regulatory compliance purposes.

9. Children's Privacy

MetroPaws is not intended for children under the age of 13. We do not knowingly collect information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to the app. Your continued use of MetroPaws after changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: