1. Acceptance of Terms
By creating an account, registering for a membership plan, or otherwise accessing MetroPaws services, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and MetroPaws Wellness Club regarding your use of our services.
2. What MetroPaws Is and Is Not
MetroPaws Wellness Club is a pet wellness membership club. It is not a veterinary clinic, a licensed healthcare provider, or a pet insurance company.
What MetroPaws provides
- A digital membership card and QR Pet ID for your pet
- A record of your pet's veterinary visits, vaccinations, and session history
- Access to service coverage at partner clinics under the terms of your chosen membership plan
- A community of pet owners in Las Piñas and Metro Manila
What MetroPaws does not provide
- Veterinary diagnosis, treatment recommendations, or medical advice
- Emergency veterinary services
- Guarantees of availability at any specific partner clinic on any specific date
- Coverage for services outside the scope of your membership plan
Any diagnosis, treatment, or medical decision is made solely by the licensed veterinarian at the partner clinic you visit. MetroPaws has no responsibility for clinical outcomes.
3. Membership Plans and Fees
MetroPaws offers three membership tiers: Standard, Deluxe, and Premium. The specific coverage, service entitlements, and annual fees for each plan are described on our Pricing page and may be updated from time to time with notice.
Founding 50
Members who joined under the Founding 50 program are entitled to their founding-tier pricing for as long as their membership remains active and in good standing without a lapse exceeding thirty (30) days. A lapse beyond this period forfeits the locked-in rate permanently.
4. Payment and Billing
Membership fees are billed annually. By providing payment information and enrolling in a plan, you authorize MetroPaws to charge the applicable fee.
Non-payment
If a payment fails and is not resolved within seven (7) calendar days, your membership will be suspended. After thirty (30) days of suspension, your membership will be terminated and any founding-tier pricing will be forfeited.
Refunds
Membership fees are non-refundable except as required by applicable Philippine consumer protection laws.
5. Partner Clinic Access
Service availability depends on the network of partner clinics affiliated with MetroPaws at the time of your visit. Partner clinic participation may change. We will notify active members in advance of any clinics leaving the network.
Coverage at a partner clinic is subject to:
- Presenting a valid QR Pet ID at check-in
- The service being within the scope of your membership plan
- The clinic having availability on the requested date
MetroPaws does not guarantee appointment availability or wait times at partner clinics.
6. QR Pet ID and Digital Records
Your QR Pet ID is linked to your pet's profile and is valid for the duration of your active membership. If your membership lapses, the QR code remains scannable but will display a limited view only until the membership is renewed.
You are responsible for the accuracy of the pet information in your profile. MetroPaws is not liable for errors in records you have entered or for records entered by partner clinics on your behalf.
7. Acceptable Use
You agree not to:
- Provide false or misleading information during registration or at partner clinics
- Present your QR Pet ID for a pet that is not registered under your account
- Attempt to access, modify, or interfere with any part of the MetroPaws platform or other members' accounts
- Use MetroPaws services for any unlawful purpose
8. Intellectual Property
The MetroPaws name, logo, website, app design, and all content produced by MetroPaws are owned by MetroPaws Wellness Club and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.
9. Limitation of Liability
To the maximum extent permitted by Philippine law, MetroPaws Wellness Club is not liable for:
- Any veterinary treatment outcomes or clinical decisions made by partner clinics
- Interruption or unavailability of our digital platform
- Loss of data due to technical failures outside our reasonable control
- Any indirect, incidental, or consequential damages arising from your use of our services
Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid MetroPaws in the twelve (12) months preceding the claim.
10. Governing Law and Disputes
These Terms are governed by the laws of the Republic of the Philippines. Any dispute arising from or relating to these Terms or your use of MetroPaws services shall be subject to the exclusive jurisdiction of the courts of Las Piñas City, Metro Manila.
Before initiating formal proceedings, we encourage you to contact us at csr@metropaws.ph to resolve disputes informally.
11. Termination
By you
You may cancel your membership at any time by contacting us at csr@metropaws.ph. Cancellation takes effect at the end of the current billing period.
By MetroPaws
We may suspend or terminate your account if you violate these Terms, fail to pay applicable fees, or if we reasonably believe continued access poses a risk to our platform or other members. We will provide notice except where immediate action is required to prevent harm.
12. Modifications to These Terms
We may update these Terms from time to time. When we make material changes, we will notify you by email and update the “Last updated” date at the top of this page. Your continued use of MetroPaws after the effective date constitutes acceptance. If you disagree with any changes, you may cancel your membership before the effective date.
13. Contact
For questions about these Terms, contact our customer support team: